FAQ

Frequently Asked Questions (FAQ)
Pazarium Shop

Orders & Payments

Q: How do I place an order?
A: Browse our lighting collection online, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

Q: Is my payment information secure?
A: Yes! We use encrypted SSL technology to ensure all your personal and payment details are safe.

Shipping & Delivery

Q: What are your shipping options and costs?
A:

  • Estonia Shipping: €5.99 (3-7 business days).

  • International Shipping: €18.99 (3-17 business days).

  • Free Shipping: Available on all orders over €125.

Q: How long does it take to process my order?
A: Orders are processed within 1-2 business days (excluding weekends and public holidays).

Q: Do you ship worldwide?
A: Yes! We ship to most countries internationally. Shipping costs and times vary by location.

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number (if available).

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, with all tags attached. Proof of purchase is required.

Q: How do I initiate a return?
A: Email us at support@pazariumou.shop with your order number and reason for return. We’ll provide instructions and a return authorization number.

Q: Are return shipping costs covered?
A: Return shipping costs are covered by us for all eligible returns.

Q: How long does it take to process a refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

Q: Can I return sale items?
A: Yes! Sale items can be returned within 30 days, provided they meet our return conditions.

Product Care

Q: How should I care for my lighting fixture?
A: We recommend dusting regularly with a soft, dry cloth. Avoid abrasive cleaners. Specific care instructions are provided with each product.

Q: Are your lights easy to install?
A: All our lights come with detailed installation instructions. For complex installations, we recommend consulting a professional electrician.

Contact & Support

Q: How can I contact you?
A: Reach us via:

  • Email: support@pazariumou.shop

  • Phone: +372 660 4965 (Mon-Fri, 9 AM-5 PM EET)

  • Address: Harju maakond, Tallinn, Kesklinna linnaosa, A. Lauteri tn 8-44, 10114

Q: Do you offer custom or bulk orders?
A: Yes! For custom designs or bulk orders (e.g., corporate gifting), email us at support@pazariumou.shop with your requirements.

Sustainability & Ethics

Q: Are your products sustainably made?
A: Absolutely! We use energy-efficient components and eco-friendly packaging. Learn more on our Sustainability page.